Shipping policy

Thank you for shopping with Khwaab.pk

Effective Date: [Dec 5, 2024]

Welcome to Khwaab.pk! We are committed to delivering your orders in a timely and efficient manner. Please read our shipping policy to understand our processes and terms.

1. Shipping Locations

  • We ship to all major cities and towns across Pakistan.
  • International shipping is currently unavailable.

2. Processing Time

  • Orders are processed within 3-5 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

  • Delivery times vary based on your location:
    • Urban Areas: 3-5 business days.
    • Rural Areas: 5-7 business days.
  • Please note that delivery timelines are estimates and may be affected by unforeseen circumstances such as weather conditions or courier delays.

4. Shipping Charges

  • Standard Shipping: We are not charging any shipping costs separately.

5. Order Tracking

  • Once your order is shipped, a tracking number will be provided via email or SMS.
  • You can track your order using the provided link or by contacting our customer service team.

6. Delivery Issues

  • If your package is delayed or lost, please contact us at mail.khwaab.pk@gmail.com or 0301-028 9999.
  • We will coordinate with the courier service to resolve the issue as quickly as possible.

7. Incorrect Address

  • Please ensure your shipping address is accurate.
  • Khwaab.pk is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

8. Damaged or Missing Items

  • If your package arrives damaged or items are missing, notify us within 48 hours of delivery.
  • Provide photographs of the damaged package or missing items for verification.

9. Multiple Shipments

  • If your order contains multiple items, they may be shipped separately depending on stock availability.
  • You will receive separate tracking information for each shipment.

10. Contact Us

For questions or concerns about shipping, please contact:

  • Email: mail.khwaab.pk@gmail.com
  • Phone: 0301-028 9999
  • Operating Hours: Monday to Saturday, 9 AM to 6 PM

Thank you for shopping at Khwaab.pk! We strive to make your shopping experience seamless and enjoyable.