Refund policy

Thank you for shopping at Khwaab.pk!

Effective Date: [Dec 5, 2024]

Welcome to Khwaab.pk! Your satisfaction is our priority, and we aim to provide you with the best shopping experience. Please review our returns and refund policy below to understand our process.

Eligibility for Returns

  1. Timeframe: Items can be returned within  3-5 days of delivery.
  2. Condition of Items: Items must be:
    • Unworn, unwashed, and in their original condition.
    • Packed in the original packaging with all tags and labels intact.
  3. Non-Returnable Items: Customized or personalized items, sale items, and gift cards are non-returnable.

Return Process

  1. Initiate a Return:
    • Contact us at [mail.khwaab.pk@gmail.com/0301 - 028 9999] within 3 - 5 days of receiving the product.
    • Provide your order number and reason for the return.
  2. Approval: Once your return request is approved, we will share the return shipping address.
  3. Shipping Costs: The cost of return shipping is the responsibility of the customer unless the product received was defective or incorrect.

Refund Policy

  1. Refund Options:
    • Refunds will be issued as store credit or to your original payment method based on your preference.
  2. Processing Time: Refunds are processed within 3-5 business days after the returned item is inspected and approved.
  3. Deductions: Shipping costs (if applicable) are non-refundable.

Exchange Policy

  1. Exchanges are allowed for size or color changes, subject to stock availability.
  2. Follow the same steps as the return process to request an exchange.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please:

  1. Notify us within 48 hours of delivery with photos of the product and packaging.
  2. We will arrange a replacement or full refund at no additional cost to you.

Contact Us

For any queries or assistance, please reach out to us at:

  • Email: mail.khwaab.pk@gmail.com
  • Phone: [0301-028 9999]
  • Operating Hours: Monday to Saturday, 9 AM to 6 PM

We value your trust and are committed to resolving any issues promptly. Thank you for shopping at Khwaab.pk!